Terms v1 · June 2026
1. Who You Are Working With
These Terms govern telemedicine visits provided by Justen Watkins, D.O. ("Dr. Watkins," "we," "us," "our"). By booking and attending a visit, you ("you," "the patient") establish a physician–patient relationship with Dr. Watkins and agree to these Terms. If you do not agree, do not book a visit.
2. Telehealth Care & Informed Consent
Your visit is provided by telemedicine — a live, two-way audio-video appointment conducted over HIPAA-compliant, healthcare-grade video communications software — rather than an in-person encounter. By booking, you give your informed consent to receive care this way and you acknowledge and understand the following:
- How it works. You and Dr. Watkins will see and hear each other in real time. The same standards of medical practice and confidentiality that apply to an in-person visit apply to your telemedicine visit.
- Benefits. Telemedicine can provide convenient, timely access to care without travel.
- Limitations and risks. Telemedicine is not a substitute for every kind of care. A remote visit does not include a hands-on physical examination, and some conditions cannot be safely or accurately diagnosed or managed without an in-person evaluation, testing, or imaging. Dr. Watkins may determine that your concern requires in-person care, laboratory work, or referral to another provider, in which case the telemedicine visit may be limited to that recommendation.
- No guaranteed outcome. As with all medical care, results cannot be guaranteed and no specific outcome is promised.
- Technology risks. Despite reasonable safeguards, electronic systems can fail and, in rare cases, security or privacy could be compromised. If a connection fails during a visit, we will attempt to reconnect or reschedule.
- Your rights. You may ask questions at any time, you may decline any part of the care offered, you may request an in-person referral, and you may withdraw this consent at any time, except that withdrawal will not apply to care already provided.
Your consent to telemedicine is recorded as part of your booking and may be documented in your medical record.
3. Eligibility & Your Location
Dr. Watkins is licensed in the states listed below and may treat patients only when the patient is physically located in one of these states at the time of the visit:
Alaska, Arizona, California, Colorado, Florida, Hawaii, Idaho, Indiana, Kansas, Kentucky, Missouri, Nevada, New Jersey, Ohio, Oregon, Texas, Utah, Washington, and Wyoming.
- You must be physically present in one of these states during the visit, no matter where you live or where you booked from.
- You must be at least 18 years old to book and receive care for yourself.
- It is your responsibility to confirm before booking that you qualify. If you are not in a covered state at the time of your appointment, the visit cannot proceed, and the cancellation terms in Section 6 will apply.
4. Scope of Care — Services Not Provided
Dr. Watkins provides telemedicine primary care and functional/integrative medicine consultations. Because of the nature of telemedicine and the limits of a remote visit, the following are not offered through this service:
- Emergency or urgent care. Telemedicine is never appropriate for a medical emergency. If you are experiencing an emergency — including chest pain, difficulty breathing, signs of stroke, severe bleeding, or thoughts of harming yourself or others — call 911 or go to the nearest emergency room immediately. Do not use this service for emergencies.
- Controlled-substance and scheduled-medication prescribing or refills, including narcotic/opioid pain medications, benzodiazepines, stimulants, and sleep medications. These will not be prescribed or refilled under any circumstances.
- Obstetric and gynecologic (OB/GYN) conditions.
- Conditions requiring a specialist that are not typically managed by a primary care physician.
- Post-surgical care, including conditions arising during a post-operative or post-procedure recovery period.
- Conditions that require physical presence to diagnose or manage, including anything needing a hands-on physical examination, in-person testing, or imaging.
- Any condition not appropriately managed by a primary care provider through telemedicine.
If your needs fall outside this scope, Dr. Watkins will tell you and, where appropriate, recommend in-person or specialist care. Whether a particular concern can be addressed by telemedicine is at Dr. Watkins' clinical discretion.
5. Prescriptions
- Dr. Watkins may prescribe non-controlled medications when clinically appropriate, at his sole clinical discretion. A visit does not entitle you to any particular prescription.
- No controlled or scheduled substances will be prescribed or refilled (see Section 4).
- Prescriptions are issued only when Dr. Watkins determines it is safe and appropriate based on your visit.
6. Payment, Cancellations & Refunds
Payment. This is a direct-pay (cash-pay) practice. We do not bill insurance. Full payment is required at the time of booking to reserve your appointment and is processed by a third-party payment processor. HSA and FSA cards are accepted at checkout. An itemized superbill, which you may submit to your insurer for possible out-of-network reimbursement, is available on request; providing a superbill does not mean we bill or accept insurance, and reimbursement is not guaranteed.
Cancellations and refunds. If you need to cancel:
- Within 24 hours of booking: refund of the amount paid, less a $25 cancellation fee.
- More than 24 hours after booking: refund of the amount paid, less a $50 cancellation fee.
- Within 24 hours of the scheduled appointment time: no refund, regardless of when you booked. This no-refund window overrides the fee tiers above.
- No-shows: if you do not attend and did not cancel, the visit is treated as a same-day cancellation and is non-refundable.
Rescheduling. If you need to move your appointment rather than cancel it:
- Within 24 hours of booking: no rescheduling fee.
- More than 24 hours after booking: a $25 rescheduling fee applies.
- Within 24 hours of the scheduled appointment time: rescheduling is not available; the cancellation terms above apply instead.
To cancel or reschedule, use the link in your booking confirmation email. Refunds, when due, are returned to the original payment method.
7. Privacy & Your Health Information
We are committed to protecting your health information and handle it in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies.
- How we use it. We use your health information to provide and coordinate your care, to operate the practice, and to obtain payment for services. We do not sell your health information.
- Where it is kept, and for how long. Visit records are maintained in our electronic health record system, and video visits are conducted over HIPAA-compliant, healthcare-grade video communications software. We retain your records for at least the minimum period required by applicable law, and longer where appropriate.
- Your rights. Subject to applicable law, you have the right to access and request a copy of your records, to request corrections, and to receive information about how your information has been shared. To make a request, contact us using the information below.
For full details of how your health information is used and protected, and of your rights, please see our Notice of Privacy Practices.
To exercise your privacy rights, request your records, or file a privacy complaint, contact us at:
ATTN: Privacy/Records
41 E 400 N #332
Logan, UT 84321
8. Communications & Consent to Contact
By providing your contact information, you agree that we may contact you about your care and appointments — including confirmations, reminders, and follow-up — by email, our video visit platform, and SMS/text message.
- Message and data rates may apply to text messages. Text-message frequency varies.
- You may opt out of text messages at any time by replying STOP; opting out of texts will not affect your appointment, and we will continue to reach you by email.
- Email and text are not guaranteed to be secure; do not send urgent or emergency messages this way (see Section 4).
9. Changes to These Terms
We may update these Terms from time to time. The version that applies to your visit is the one in effect when you book, identified by the version label at the top of this page.
10. Agreement
By booking a visit, you acknowledge that you have read, understood, and agree to these Terms, including the telehealth informed consent in Section 2, the scope limits in Section 4, and the payment, cancellation, and refund policy in Section 6.